Trust Administrator

Job Description

Job title: Trust Administrator
Reports to: Charity Manager 
Hours: Up to 30 hour per week  
Location: Gloucester 

Position Summary
You will work as part of the Charity team, providing administrative support within all areas of James Hopkins Trust. Tasks to include updating our Finance, HR and Customer Relations systems with varying records, spreadsheet upkeep, confidential filing, reception duties and supporting stock control and housekeeping.  

Key responsibilities and accountabilities

• Financial duties including, counting cash, banking of cash and cheques and daily input of financial activity into the relevant accounting system
• Administration of HR records and compliance
• Confidential filing and admin as requested by the nursing team in line with CQC & OFSTED requirements
• Administer data received from online & postal forms, and follow up as necessary
• Fundraising Support – liaise as requested to support and encourage our supporters at all stages, update any project/event logs, create invoices, use database to update payments, create records and attach documents, notes and emails as requested to ensure full history is maintained
• Assist with writing charity letters and communications
• Answering telephone calls and taking messages when necessary
• Provide front of house reception duties
• Provide administrative support with stock when required, and in particular for our larger signature events
• Provide excellent levels of customer service to all visitors, supporters, families and staff
• Preparing the daily post and arranging couriers as required
• Other administrative assistance where required 

General

• Maintain an up-to-date knowledge of current and planned activities
• To carry out any additional tasks as reasonably requested in line with the general responsibility of the role 

Ways of working and collaborating 

• Make a positive contribution to the team and the wider Organisation by playing an active role in growing excellent working relationships within all areas of JHT, such as families, volunteers and staff members
• Demonstrate a strong commitment to creating an inclusive, equal and diverse workplace
• Work within James Hopkins Trust’s policies, processes and procedures at all times
• Ensure all duties are carried out in accordance with Health & Safety regulations as given in the Health & Safety Manual

Lead by example and be an inspiring role model for others, building trust and living by our Vision, Mission & Values; always keeping children at the heart of what we do. 

There may be a rare requirement for occasional evening and weekend working, for which you should take time off in lieu at a time to be agreed with your line manager. 

This job description is not exhaustive and the post holder may be required to undertake other appropriate duties and projects from time to time.  

James Hopkins Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. 

PERSON PROFILE